Finally got what I wanted….thank you so much!!!
Thank you for all your excellent service, product knowledge and assistance with helping me choose colour, product, fabric and styling ideas for my purchases in this past 12 months. I accidentally discovered Naturally Timber and it is one if the very best things that has ever happened to me and the decor of our home.
I have beautiful pieces of furniture and cushions that are not only stunning and different, they’re also comfortable, conversation pieces that will have lots of memories and pieces that are going to be enjoyed when we have family and friends come to our home.
Thank you guys for the memories, style and comfort. Without your professionalism and style to recommend and sell the product, along with those amazing people who work in the factory to actually make the product, Naturally Timber would just be another furniture and decor shop. Your employers should be very, very proud of you.
I asked if you could match my cabinet to the table you were custom making and as you can see from the photos it is perfect. Could not be happier.
The delivery guys were unbelievable as well. So friendly and helpful.
Hats off to Naturally Timber. Would recommend any time.
Thanks again for all your help, appreciate it!
The Denmark buffet is particularly pleasing. I like the fact that it has ease of movement which means that even when full, I am able to move it easily to reposition, clean behind etc. Provision of a few extra little brass shelf supports was thoughtful.
The wood colour match is very good, not only to existing woodwork, but to the other furniture forwarded. The clean modern lines and workmanship are as I hoped.
It was so easy to arrange the design and order of the furniture from interstate.
We both wanted you to know how wonderful she is and that our decision to go with naturally timber had much to do with her. We have no doubt the furniture is made with love and attention.
The people who made it are incredible and the delivery guys were great in managing to get it into the apartment.
Thanks for all your help in getting it to this stage – has been such a smooth process and probably one of the best companies I’ve dealt with in regards to customer service.
They did a great job, were very pleasant and efficient – and then offered to move the mattress onto the new bed, which was a huge help to me.
The bed looks great in our bedroom and I’m very happy with it.
The leather and timber colours match the samples perfectly, and our diningroom setting is now complete!
Your excellent customer service and friendliness is very much appreciated, and we will be sure to recommend (Naturally Timber) in the future.
We understand things like this happen, it was good to be able to go back to the store and have the repair done quickly, efficiently and without debate. If we had purchased this bed from any other store we would have not received the same service as Naturally Timber.
I have mentioned your after sale service to people who recommended your store to us and they were pleased to hear that if there is a problem that they could go back to Naturally Timber. They are considering a new dining table in the future and they will be definitely going back to you.
Also, if we require a new piece of quality furniture we would be very happy to come back to Naturally Timber.
Again, thank for your great after sale service.
Con drew up the design with me in store, asked when I wanted delivery and I asked if it could be before Christmas he said it would be tight and that the timeframe might not be possible (I think it was the end of November when we were having the conversation).
My beautiful table was delivered and installed the week before Christmas and I can’t wait to get the matching TV stand.
Thank you for the superb service and your attention to detail.
Naturally Timber created just what we wanted, a chess table and a dining table, both exquisite examples of Australian craftsmanship. The attention to detail and the workmanship is second to none. These pieces will be in our family for many years to come.
I would not hesitate to recommend Naturally Timber to anyone looking to have beautiful furniture created just for them.
Also thanks to the guys in the warehouse who made the table, their passion and love of what they do is evident in the table.
We would highly recommend Naturally Timber to friends and family.
Recently we purchased a custom design Madrid dining table in Spotted Gum and a custom design Lawson round table in Tasmanian Oak. Our tables are well crafted, beautiful, solid pieces of furniture that will last a lifetime. The timber of our large dining table is exquisite and exactly as we had hoped for. Both pieces enhance the rooms they inhabit and bring elegance and warmth.
Todd and Emelia at Naturally Timber made every part of the design process an absolute dream and they followed that process through, personally, and with genuine concern and interest, from our initial conversation to the table’s delivery. From the outset it was clear that this company takes pride in its work. They were incredibly enthusiastic and passionate about their product and totally dedicated to excellence in customer service. Everyone I dealt with at Naturally Timber had that rare ability to make me feel as if I was the only customer they were dealing with that day. I was unable to get to the showroom to view tables in the various woods firsthand, so Todd sent as many images, and spoke with me on the phone, and emailed, as many times as was needed, for me to make an informed choice. He even sent a wood sample up to Tamworth with a rep who was passing through who hand delivered it to our home! His suggestions and feedback through the process of selection of table models and timber choices showed sensitivity to our needs and considerations of the other woods we had in our home.
The design process was extremely professional. Our existing dining chairs and how these would sit around the table, the size of the space for the table, the colour and patina of the wood were all taken into consideration. Then clear, annotated, computer generated drawings, from different angles, with all specific measurements were emailed for our approval before manufacture.
The tables were made within the timeframe discussed and when a hiccup with delivery (and absolutely not Naturally Timber’s fault) threatened to mean they might not arrive before Christmas, the staff went above and beyond to ensure that they did.
If you want personalized, caring service and a solid piece of quality furniture at a competitive price that will last a lifetime, talk to Naturally Timber. I guarantee you’ll be happy you did.
The two tables finally arrived here on Saturday and my wife and I are delighted with them. 🙂
We highly recommend Naturally timber for all furniture purchases.
We are very pleased with our new purchases and with the high level of service and friendly help we received from the staff at both the Auburn and Stanmore stores.
The outcome is an amazing custom dining room setting which is complimented by every person who sees it.
I can’t wait to furnish our bedrooms with this wonderful company.
I will certainly recommend you guys to my friends and clients, not just the products, and the great service also.
Everyone who sees it compliments her and she is so happy.
I was totally out of my depth and didn’t know where to start with the wide range of choices that seem to be out there. I emailed some photos of my dining room and the team were able to help me choose a table that stuck with the decorum.
Thanks for the patience and advice! I love my new table!
The delivery people were terrific. It was hard to get into the room and they did a terrific job of installing it and putting it together. They were friendly and courteous.
It has been a pleasure working with Naturally Timber.
My husband gave me free reign and I think he is still in shock at how good they look!
Thanks for the patience.
I know I’m a stress-head but the beautiful furniture arrived yesterday as promised, so thanks.
Pass on our appreciation please.
It was delivered yesterday and the delivery team even helped set it up. Looks amazing, adds so much space and appeal to the room. Please pass on my regards to all those involved, it was a really great experience.
My Tasmanian Blackwood dining table came yesterday and I couldn’t be happier.
I hope you keep true to your focus on Aussie hardwood products.
Cora and Bill helped me come up with a great design that really was what I wanted.
Will definitely be recommending.
The delivery team were really polite and helpful.
We’ll see you soon!
I came to your Stanmore shop with a vague idea of how to redecorate our dining room. A couple days later Adam came over and helped me plan everything.
He advised on the style and best size for the room as well as a matching sideboard. The advice he gave was personalized and relevant, without pushing me into anything I was unsure about.
The table looks beautiful in the room. I’ll call you when I’m ready to redo the bedrooms (as soon as my husband lets me!).